Terms & Conditions

Please take note of the following:


  1. USE OF WEBSITE

    1. Use of this website implies an acceptance of the terms and conditions below, as well as any agreement bound by them.
  2. MINIMUM REQUIREMENTS - Prospective members must:

    1. be the owner of a fully operational guest accommodation business;
    2. be listed on one or more accommodation booking platform (eg. Booking.com, Travelground, Safari, AirBnB etc.)
    3. preferably have a website (a professional one-page website can be developed at a nominal fee negotiated with the SWOP AND STAY administrator); and
    4. pay the required membership fees, which apply for one calendar year.
  3. QUALITY CONTROL POLICY

    1. SWOP AND STAY is not involved with quality grading and, while members fulfil the minimum requirements to join, the onus is on the guest to ensure that the establishment complies with their own personal standards. Complaints about star grading should be directed to the Tourism Grading Council.
    2. Should you own an establishments offering top-class, exclusive service and experience, you can apply to be identified as a PREMIER MEMBER. Establishments registered as a 5* establishment by the Tourism Grading Council of SA, will automatically qualify for PREMIER membership. Please note that a 5* grading is not compulsory to qualify. Premier members will pay an additional Premier Membership Fee but also receive double tokens per person per night.
    3. Members have the right to request free accommodation at any of the registered establishments in exchange for one swop token per person per night. The approval of this request is solely at the discretion of the Host Establishment.
    4. Registered owners undertake to make their establishments available to bona fide members with available swop tokens, at a time suitable to the host.
    5. Although a host is under no obligation to accept a booking request, once a swop is accepted and confirmed, it constitutes a legally binding contract that must be honoured by the host and may not be cancelled unless agreed upon by both parties.
    6. Should a host renege on above clause, he/she should pay for and arrange suitable alternative accommodation for such member.
    7. Should a guest confirm a booking and not show up, applicable swop tokens will be forfeited and the host will be entitled to charge the guest, as the room could have been sold to paying guests.
      • When the booking request has been approved by the Host Establishment, cancellation must be arranged with the host personally, and the host must agree to the cancellation;
      • If a booking request has not been approved yet, the guest establishment reserve the right to cancel the booking request online;
      • To be fair to both host and guest, cancellations within 5 days prior to arrival date will result into the guest forfeiting their tokens, The host has the right to refuse to cancel the booking via the system.
      • No-shows will forfeit tokens and potentially be liable for a room charge from the host, as the room could have been sold to a paying guest;
    8. Only the registered member, or his appointed representative (specify name clearly), can make a booking.
    9. The host is eligible to hold guests responsible for any damages or misconduct by themselves or sponsored guests, and registered members accept full responsibility in such event.
    10. SWOP AND STAY is exempt from any responsibility with regards to any damages accrued by a host or a guest during a swop stay.
  4. EARN AND USE OF SWOP TOKENS

    1. SWOP AND STAY grants a limited, revocable license to all registered members to use this website in compliance with the terms and conditions.
    2. Swop tokens may be used to make a booking for family, friends, or a staff member ONLY by the member or his/her appointed representative, subject to clause 4.7 below, insofar as such booking is made as a gift and no money is received therefore. Under NO CIRCUMSTANCES is it allowed to accept a paid booking and use Swop tokens to book guests at another establishment.
    3. 20 FREE swop tokens will be allocated to your account when joining as a member of SWOP AND STAY.
    4. 20 FREE swop tokens will be added upon renewal of membership after one calender year.
    5. FREE swop tokens will be added upon recruiting another member.
    6. A maximum of 20 additional tokens can be purchased annually.
    7. Swop tokens cannot be transferred or exchanged for cash.
    8. At the end of the membership year, swop tokens in your account will be retained and carried forward to the next year.
  5. ADDITIONAL EXTRAS THAT MAY BE CHARGED FOR:

    1. Breakfast, other meals, game drives and spa treatments are not included and may be charged for.
    2. Holiday Homes with no full time staff on site may charge a cleaning fee. This needs to be added this to the establishment listing.
  6. CANCELLATION OR TERMINATION OF MEMBERSHIP

    1. No refunds will apply upon termination of membership.
    2. In the event of the establishment being sold, an ownership change, or establishment closing down, the administrators should be notified. A member may retain his/her unused swop tokens till the end of the calender year for which his/her membership has been paid.
    3. The administrators retain the sole discretion to terminate any membership due to abuse of or non-compliance with any terms and conditions herein set out without any refund.
    4. The administrators retain the sole discretion to remove the listing from the website due to multiple complaints about the standard of services and facilities offered. Such members would be allowed to retain his/her unused swop tokens till the end of the calender year for which his/her membership has been paid.
    5. Should a member fail to renew his/her membership by paying the annual membership fee within 30 days from invoice date, he/she will lose all remaining swop tokens and there will be no refund of registration or subscription fees.
  7. INTELLECTUAL PROPERTY

    1. The SWOP AND STAY website and all original content is the sole property of SWOP AND STAY and may not be duplicated or used in any way without prior written consent from the administrators.
  8. PRIVACY

    1. All private information entrusted to SWOP AND STAY (such as e-mail addresses or other personally identifiable information) will not be shared with third parties and will never be publicly visible unless expressly agreed thereto.
IMPORTANT: Upon registration, member applicants acknowledge to have read and understand all the above clauses and agree to accept and comply with the Terms and Conditions as set out in this document.